Returns & Exchanges

The Conservatory NYC accepts returns of unworn, unwashed, and undamaged merchandise with original tags attached within 14 days of the delivery date. Please note that certain luxury items, apothecary products, and final sale selections are ineligible for return.

1

Initiate Your Request

Visit our online return portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer labels, dust bags, and authenticity cards are included.

3

Ship the Items

Affix the prepaid shipping label provided via the portal and drop your package at the designated carrier location.

4

Receive Your Refund

Once our quality control team inspects and approves the return, a refund will be issued to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing