Frequently Asked Questions

Everything you need to know about shopping with The Conservatory NYC.

What is the shipping policy for luxury items?

We offer complimentary standard shipping on all domestic orders over $250. Orders are typically processed within 1-2 business days and shipped via insured couriers to ensure the safety of your luxury goods.

What is your return policy for designer collections?

We accept returns on unworn, unwashed items with all original tags and packaging intact within 14 days of delivery. Please note that certain high-jewelry pieces and final sale items are non-returnable.

How do I ensure I am selecting the correct size?

Each product page features a detailed 'Size & Fit' guide specific to the designer. Since we curate international brands, we provide a conversion chart to help you find your perfect fit in US, UK, and EU sizing.

Are the products sold on The Conservatory NYC authentic?

Absolutely. The Conservatory NYC is an authorized retailer for every brand we carry. We guarantee the 100% authenticity of all products, sourced directly from the fashion houses and their official distributors.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the value of the order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal. For flexible payments, we also offer Klarna and Affirm.